It’s no longer enough to just deliver good or even great customer service. If you want to give your customers a reason to return, customer service needs to be outstanding and will “wow” your customers.
The hardest thing for your competitors to copy is the customer experience that you create; it’s your single most valuable competitive advantage. Executing proper customer service can do more for attracting and retaining your customer than any amount of marketing or refurbishing. But it won’t happen by magic.
Tees Valley Innovation has years of experience of delivering excellent customer service in complex and diverse leisure organisations on a national scale and also with much smaller organisations at a local level. This experience is invaluable and can be packaged and delivered to you and your organisation based on your needs. Here are some of the areas we can offer expertise;
- Strategic approach to service improvement
- Quality Management – (Quest, ISO9001, ISO14001)
- Customer service – staff training
- Recruitment and training to set the standard