By using our website and any service we offer via this website you agree to the collection, use and disclosure of your information under the terms of this policy. If you are under 18 please obtain the consent of your parent or guardian before providing us with any information.
Who we are
We are Tees Valley Leisure Limited, an Industrial and Provident Society registered with the Financial Services Authority.
Please see the Contact Us page for our contact information.
How we collect information
If you subscribe to services on our website you will be asked to provide certain information such as your name, contact details, and credit or debit card information.
We may also collect information you submit via any online forms, surveys, message boards, forums or other interactive areas that appear on our websites from time to time.
We may collect information about you if you contact us offline, for example by telephone, fax, email or post.
We may collect information about your usage of our website.
What we use your information for
Your information will be used to provide you with access to our website and to supply you with any information, products or services you request.
If you subscribe to our services we may use your information for marketing purposes unless you have indicated that you do not wish us to do so.
We may use your information to contact you for feedback of your use of our services or website.
We may also use and analyse the information we collect so that we can administer, support, improve and develop our websites and the products and services we offer.
With whom we may share your information
We may share your information with our licensors or group companies from time to time for administrative purposes or so they can provide you with any information, products or services you have requested.
We may allow third party providers and contractors who supply services to us or who process information on our behalf (for example our payment provider and website hosts) incidental access to your information. We will ensure that they keep your information secure and do not use it for their own purposes.
We may share your information with another organisation which buys our company or our assets or to whom we transfer our agreement with you and in the course of any negotiations which may or may not lead to such a transfer or sale.
We may pass aggregate information about the usage of our websites to third parties but this will not include information that can be used to identify you.
We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.
Unless permitted or required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies are small text files which are transferred from our websites and stored on your computer’s hard drive. They enable our website to “remember” who you are.
We use session cookies and persistent cookies to identify and track users who enter the registered areas of our websites. Session cookies are deleted when you close your browser. Persistent cookies will remain on your browser until you delete them. We do not use “spy ware”, that is web bugs or hidden identifiers or other similar devices to gain access to information, store hidden information to trace activities of users.
Most browsers are automatically set to accept cookies but if you are using Microsoft’s Internet Explorer or Netscape Navigator, you should be able to configure your browser to restrict cookies or block all cookies if you wish. If you disable cookies you should still be able to log in and use the registered areas of our websites. However, you may find you need to re-enter your user details.
More information about cookies, including browser-specific instructions on how to restrict or block cookies may be found on the IAB’s website at http://www.allaboutcookies.org/
You have the right to see any information we hold about you, although we reserve the right to charge the statutory fee for supplying this information, which is currently £10.
You have the right to correct any errors in information we hold about you. Please inform us about changes to your details so that we can keep our records accurate and up to date.
You have the right to opt out of receiving any marketing material from us or any third party at any time.
Security and retention of information
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. We will retain your information for as long as we need it for the purposes set out in this policy, or as otherwise required by law.
Transfers outside the EEA
As part of the services offered to you through this website, the information you provide to us may be transferred to countries outside the European Economic Area (the “EEA”). The EEA comprises the EU member states, Norway, Iceland and Liechtenstein. Countries outside the EEA may not have similar data protection laws to the UK.
We may transfer your personal information outside the EEA, for example, if any of our servers are, from time to time, located in a country outside the EEA. We may also need to share your information with our licensors or any group companies of ours that are based overseas.
If we transfer your information outside the EEA in this way we will either obtain your prior consent or take steps to ensure that your privacy rights continue to be protected in accordance with the requirements of the Data Protection Act 1998.
If you are based outside the EEA, we may need to transfer your personal information to where you are located in order to provide you with any information, products or services you have requested.
If you follow a link from any of our websites to another site, this policy will no longer apply. We are not responsible for the information handling practices of third party sites and we encourage you to read the privacy policies appearing on those sites.
If you have any queries about the information we hold on you, or would like to exercise your rights set out above, please contact us.
Further information about data protection issues can be found on the Information Commissioner’s site at http://www.informationcommissioner.gov.uk